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Frequently Asked Questions
Q. How is Papillon different from other salons and spas?
A. We are a friendly and harmonious Day Spa and Salon, putting forth our best effort to create peaceful surroundings
to offer our clients the opportunity to enhance their appearance, promote good health and provide a short get away from day to day reality.
Papillon Salon and Day Spa has a wide variety of specialty services and treatments, we offer carefully selected products including an advanced skin care and makeup line, hair care products, and skin and body rejuvenation.
Q. How early should I book my salon or spa appointment?
A. To ensure a convenient appointment, we suggest that you call us 3–4 days
in advance, especially if you prefer evenings, weekends. For our returning
guests, we suggest you pre-book based on your technician's recommendation.
Q. How early should I arrive for my spa appointment and what happens if I’m
late?
A. Since serenity is the goal, it’s best if our spa guests arrive 20 minutes
early to allow for a smooth check-in. We understand that, on occasion,
circumstances arise which may cause a guest to arrive late. Rest assured we
will do everything possible to accommodate you if this occurs. However, in
some cases, it may be appropriate to shorten (or even reschedule) services.
Since we need to charge full-service prices, we hope you do everything in
your power to arrive on time so that you can receive our full-service
treatment.
Q. What are my payment options?
A. We accept cash, Visa, MasterCard, and your personal check (with proper
i.d.). If you wish, you may add up to $10.00 over the amount of your service
to your check for either personal cash or tips. Please spare yourself the
annoyance of a bad check as all returned checks will be charged a fee of
$30.00.
Q. Should I tip the spa technician upon completion of service?
A. Services do not include gratuity. Gratuity is at your discretion. The
average is 15 - 20%.
Q. What happens if I have to cancel my hair appointment?
A. We require a 24-hour notice for cancellation of any hair appointment. We
allow 1 no-show per guest, after which a Visa or MasterCard will be required
to book your next appointment, and any subsequent no-shows will be charged
100% of the service or treatment.
Q. What happens if I have to cancel my spa or nail appointment?
A. In order to maintain reasonable prices, we are forced to adhere to a
strict cancellation policy. We require a 24-hour notice for cancellation of
any spa or nail appointment. Spa packages consisting of 3 or more services
require a 48-hour notice. If a guest cancels after the allotted time, 50% of
the service or treatment will be charged. No-shows will be charged 100% of
the service or treatment. A credit card or a gift card is needed to reserve
your spa or nail appointment. Services may also be paid for in advance by
cash or check.
Q. How can I best prepare for a heat treatment?
A. It’s important to drink plenty of water 2 hours before and after heat
treatments and massages. Following a heat treatment, relax and avoid any
vigorous activity for 1 hour. We recommend that pregnant women and
individuals with varicose veins or high blood pressure avoid all heat
treatments. For your safety, please disclose any medical conditions and/or
prescription medications you are currently taking.
Q. Are children welcome?
A. We love children, but in order to ensure the comfort of all of our guests,
children under the age of 14 are not permitted in the spa or salon unless
they are a guest.
Q. How can I buy a gift certificate?
A. Our gift certificates are an ideal way to celebrate an important occasion
or to thank someone special. To purchase a gift certificate in any amount for
any service or package, call 936-756-0680 or visit our spa location. Once purchased, gift
certificates are non-refundable, non-transferable and cannot be redeemed for cash and expire one year from the date of purchase.
